Refund policy/Cancellation & Refund Policy
At Toytoise, our goal is to ensure a smooth and enjoyable shopping experience, both before and after your purchase. Please review the following terms to avoid any inconvenience.
Cancellation
Orders can be cancelled prior to shipment by emailing support@toytoise.kids or contacting us via WhatsApp at +91 9818655710 with your Order ID. Once your order is cancelled, we will send you a confirmation.
Return/Refund Policy
If you receive a product that is damaged, missing parts, or differs from what you ordered, you are eligible for a refund or replacement.
The product must be in its original packaging, unused.
To initiate a refund or replacement request, email support@toytoise.kids or contact us via +91 9818655710.
You have 14 days from the date of delivery to raise a complaint.
Upon verifying the details, we will arrange a pickup from your address.
If a product is confirmed to be damaged or incorrect, we will send you a replacement at no extra cost, as Customer Satisfaction is our priority.
Exchange Policy: We strive to ensure that your order meets your expectations. Exchanges are only applicable in the following scenarios:
Missing Items:
If items are missing from your order, please contact us at +91 9818655710 or email support@toytoise.kids. We will promptly assist in resolving the issue by providing the missing items.
Product Quality and Information:
We take pride in offering high-quality products. We provide detailed product descriptions, including dimensions and key features. Please note that exchanges or returns due to personal preferences, such as disliking the product or its theme, will not be accepted. We encourage customers to review all details carefully before making a purchase. If you need further clarification, feel free to reach out to us.
Address for Returns/Exchanges:
2107-A, Sushant Lok Phase-1 Block C, Sector 43 Gurugram, Haryana 122001, India
Cancellation
Orders can be cancelled prior to shipment by emailing support@toytoise.kids or contacting us via WhatsApp at +91 9818655710 with your Order ID. Once your order is cancelled, we will send you a confirmation.
Return/Refund Policy
If you receive a product that is damaged, missing parts, or differs from what you ordered, you are eligible for a refund or replacement.
The product must be in its original packaging, unused.
To initiate a refund or replacement request, email support@toytoise.kids or contact us via +91 9818655710.
You have 14 days from the date of delivery to raise a complaint.
Upon verifying the details, we will arrange a pickup from your address.
If a product is confirmed to be damaged or incorrect, we will send you a replacement at no extra cost, as Customer Satisfaction is our priority.
Exchange Policy: We strive to ensure that your order meets your expectations. Exchanges are only applicable in the following scenarios:
Missing Items:
If items are missing from your order, please contact us at +91 9818655710 or email support@toytoise.kids. We will promptly assist in resolving the issue by providing the missing items.
Product Quality and Information:
We take pride in offering high-quality products. We provide detailed product descriptions, including dimensions and key features. Please note that exchanges or returns due to personal preferences, such as disliking the product or its theme, will not be accepted. We encourage customers to review all details carefully before making a purchase. If you need further clarification, feel free to reach out to us.
Address for Returns/Exchanges:
2107-A, Sushant Lok Phase-1 Block C, Sector 43 Gurugram, Haryana 122001, India
